Returns and Exchanges

Hat World Australia Pty Ltd will refund or exchange any item you are not entirely satisfied with in accordance with the below Terms and Conditions of our Returns Policy as follows:

  • Any item being returned must be unworn, unblemished, and in its original condition of purchase.
  • Hat World Australia is not obligated to accept any returned item with obvious signs of wear or damage.
  • If you are not entirely satisfied with your purchase, refunds or exchanges may only be approved if returned within 30 days of the initial purchase date.
  • All online purchases should be returned to our Head Office at the following address: Hat World Australia Pty Ltd, Unit R3, 391 Park Rd, Regents Park, NSW 2143
  • Customers are responsible for shipping costs of Returns (unless the return is the result of item/shipping error on our part). Hat World Australia will facilitate the cost of return shipping to the customer.
  • If you have received a faulty or incorrect item, Hat World Australia will gladly exchange the item and facilitate all associated shipping costs. NB: we advise that you notify us immediately if you receive a faulty or incorrect item as the 30-day Return Policy criteria still applies.
  • When returning an item, please ensure that it is securely packed using its original packaging.
  • NB: The original packaging will ensure safe transit and protect the customer against any damage sustained during transit.
  • Hat World Australia cannot be held responsible for damage sustained in transit if inferior or unfit-for-purpose packaging is used to return items.
  • All approved Returns will be refunded via the original payment method used for purchase. 
  • Refunds will typically be processed within one working day of receiving the returned item at the above address.
  • To discuss any matter further relating to Refunds or Exchanges, please call 02 9743 7955 or contact us via e-mail at sales@hatworld.com.au


Retail Outlets:

Hat World Australia Pty Ltd: Unit R3, 391 Park Rd, Regents Park, NSW 2143

HAT WORLD - The Rocks: 125 George St, The Rocks, NSW 2000