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Returns/Exchanges

Hat World Australia will happily return and exchange any items you are not satisfied with, as long as the following conditions are met.

The terms & conditions for our Returns Policy are as follows:

  • All items to be returned or exchanged must be unworn and in its original condition. The items must be returned/exchanged within 30 days of the initial purchase.
  • The return or exchange of a physically purchased item is only possible if brought to the store of original purchase.
  • All online purchases must be returned or exchanged through our Head Office.
    • Any items being returned to our Head Office should be returned to this address: Hat World Australia Pty Ltd Unit R3, 391 Park Rd, Regents Park NSW 2143
  • Customers are responsible for the shipping costs for returns/exchanges. Shipping charges are not refundable unless the return or exchange is the result of an error on our part.

For returns, no refunds will take place if the above conditions are not met. If a return is approved, the payment be refunded through the payment method used for the original purchase.

Exchanges will not be possible if the above conditions are not met.

Please feel free to e-mail us at sales@hatworld.com.au or call us on 02 9743 7955 if you wish to discuss any matter relating to your refund/exchange.

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