Returns and Exchanges

Hat World Australia Pty Ltd will refund or exchange any item you are not satisfied with in accordance with the below Terms and Conditions of our Returns Policy as follows:

  • Any item being returned must be unworn, unblemished, and in its original condition of purchase.
  • Hat World Australia is not obliged to accept any returned item with obvious signs of wear or damage.
  • If you are not satisfied with your Order, refunds or exchanges may only be approved if returned within 30 days of initial purchase.
  • The return or exchange of any item purchased from an authorised retail outlet* is only possible at the same store of its original purchase.
  • All online purchases should be returned to our Head Office at the following address: Hat World Australia Pty Ltd, Unit R3, 391 Park Rd, Regents Park, NSW 2143
  • Customers are responsible for shipping costs of Returns unless the return is the result of item/shipping error on our part.
  • Shipping and Handling fees are not refundable under all other circumstances.
  • If you have received a faulty or incorrect item, Hat World Australia will gladly exchange the item and facilitate all associated shipping costs.
  • NB: we strongly advise that you notify us immediately if you receive a faulty or incorrect item. The 30-day return policy criteria still applies.
  • When returning an item, please ensure that it is packed safely and securely using its original packaging if possible (or equivalent quality).
  • Hat World Australia cannot be held responsible for any damage caused during third-party shipping.
  • To expedite approval of your Return, please ensure all above conditions are met. We are unable to offer refunds wherever policy conditions are breached.
  • All approved Returns will be refunded via the original payment method used for purchase.
  • Refunds will typically be processed within two working days of receiving the returned item at the above address.
  • If you wish to discuss any matter in person relating to Refunds or Exchanges, please e-mail or call 02 9743 7955.

* Authorised Retail Outlets:

Hat World Australia Pty Ltd: Unit R3, 391 Park Rd, Regents Park, NSW 2143
HAT WORLD - The Rocks: 125 George St, The Rocks, 2000 NSW